1. How long is processing, and shipping take?
Please allow 2 to 3 business days for your order to be processed. Processing occurs Monday-Friday. (For example, if you ordered on Friday your order will be processed on the next business day which is Monday.) Express Shipping Orders are 2 to 3 Business Days.
Business days are Monday-Friday
Domestic Express Shipping is 2-3 Business days depending on your location.
Domestic Regular Flat Rate Shipping is 5-7 Business days depending on your location.
International Shipping is 7-10 Business days depending on your location.
All Deliveries are made via USPS.
All orders within the US are shipped via USPS with receipt confirmation and insurance. It takes approximately 5-7 business days for orders to be delivered after the order processing time frame. Packages shipped to a PO BOX will be shipped via USPS only. Overnight option to a PO BOX takes up to 2 business days for delivery. Overnight shipments that depart from our facility on a Friday will arrive the following Monday (not Saturday). Orders would be shipped once payment is confirmed and cleared.
International orders typically take up to 10 business days for delivery and are shipped via USPS. International shipping costs on this website DOES NOT cover tariffs charges by your home country. Please put this into consideration before you submit an order on this site. Crowned Luxxe Lengths reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.
2. Can I make changes to my order?
To ensure that your order arrives promptly all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
Undeliverable/Lost/Return to Sender Packages
If your package does not successfully deliver and is sent back to Crowned Luxxe Lengths, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information.
This can happen if:
The shipping address does not exist
The shipping address is misspelled by the customer
The shipping address is missing information (i.e. apt/bldg/suite number)
The carrier is unable to safely deliver the package
The addressee has moved
The addressee has refused the package
*Returned to sender packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder. We also do not guarantee that your item will be the same price as your original order.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. CROWNED LUXXE LENGTHS does not take responsibility for lost, misplaced, or incorrectly delivered shipments.
*WE ASK YOU MAKE SURE THAT YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU ARE ENTERING IN THE CORRECT BILLING ADDRESS THAT IS ASSOCIATED WITH YOUR BANK CARD. IF YOU DO NOT ENTER THE CORRECT BILLING ADDRESS YOUR CARD WILL NOT BE PROCESSED AND THE PAYMENT WILL DECLINED. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
